Privacy Policy

This Privacy Policy explains how Tyre Warehouse Aberdeen Ltd collects, uses, and protects personal information when you use our website or services.

Information We Collect

We may collect personal information such as your name, phone number, email address, vehicle registration details, and service or quote enquiry details when you contact us, request a quote, or make a booking.

How We Use Your Information

• To respond to enquiries and provide vehicle services
• To manage bookings and customer communication
• To improve our website, services, and customer experience
• For internal record keeping and business operations

Analytics & Tracking Technologies

We use analytics and tracking tools to understand how visitors use our website and to improve our marketing and services. These may include:

• Google Analytics (GA4) to analyse website usage and performance
• Meta (Facebook) Pixel to measure the effectiveness of advertising and understand user interactions

These tools may collect anonymised data such as pages visited, actions taken on the site, device type, and general location. Data is processed in accordance with Google and Meta's respective privacy policies.

Customer Data & CRM

We may store customer enquiry, booking and contact details in HubSpot CRM to help us manage customer communication, bookings, service enquiries and follow-ups.

The information stored may include name, phone number, email address, vehicle registration, service enquiry details, booking details and communication history.

This information is used only by Tyre Warehouse Aberdeen Ltd for legitimate business purposes, including responding to enquiries, managing bookings, customer service and relevant follow-up communication.

We do not sell or rent customer data to third parties. HubSpot acts as a service provider/data processor and stores data securely on our behalf.

Customers can request access to, correction of, or deletion of their personal data by contacting: garage@tyrewarehouse-aberdeen.co.uk

Booking Systems & Form Submissions

When you book an appointment or submit a quote/contact form, your details are processed through our booking platform (Cal.com) and form automation services in order to schedule appointments and respond to your enquiry. Submissions may also be saved to our HubSpot CRM as described above.

Cookies

Cookies may be used for analytics, performance monitoring, and marketing purposes. By continuing to use this website, you consent to the use of cookies unless you choose to disable them in your browser settings.

Your Rights Under UK GDPR

Under UK GDPR you have the right to request access to, correction of, or deletion of your personal data. You may also object to certain processing activities or withdraw consent at any time. To exercise these rights, please contact us at garage@tyrewarehouse-aberdeen.co.uk.

Data Sharing

We do not sell or rent your personal data. Information may only be shared with trusted service providers (such as booking systems, analytics providers, or email services) where necessary to operate our business.

Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access or misuse.

Marketing & Service Communications

With your consent, or where permitted for existing customers, we use your email address and mobile number to send booking confirmations, service and MOT reminders, and occasional offers or updates about related services from Tyre Warehouse Aberdeen Ltd. When you book online, you can choose whether to receive these communications by ticking the consent box on our booking form.

We send these messages using trusted third-party email and SMS platforms (such as Brevo), which act as data processors on our behalf and store your data securely.

You can opt out at any time — click the 'unsubscribe' link in any email, reply STOP to any text message, or email us at garage@tyrewarehouse-aberdeen.co.uk. Opting out of marketing won't affect essential communications about a booking you've made.

Contact Information